We offer various shipping options, including economy and standard shipping. Free economy shipping is available for orders above $50.

Shipping costs are determined by the weight of your order and the shipping destination. It will be automatically calculated at check out.

We typically process and pack orders within 24 to 48 hours. The shipping carrier will take it from there. We have no control over the shipping speed as soon as it's out of our hands.

We only have as much information as is shown on your shipment tracking page. If you need more assistance, it is best to contact the postal service directly.

Once the package has been shipped, Renell is not responsible for any delays or delivery issues. If you believe your package has been misdelivered or stolen, you will need to contact the postal service directly.

If your package has been redirected back to us due to an invalid shipping address, please email us at hello@renellproducts.com

After placing an order, you will receive a confirmation email containing your order number. Once your order has shipped, you will receive your tracking information. Please allow up to 24 to 48 hours for the tracking information to update.